Students enrolling with Master Builders to do training and/or assessment must read and acknowledge the Fees and Charges Policy in conjunction with the Master Builders Refunds Policy prior to enrolment.
Fees and Charges Policy
All relevant paperwork must be submitted and the required fees paid before we can confirm your enrolment.
Once enrolment has been confirmed, we will complete the agreed training and/or assessment service. In the rare event the minimum number of students needed to run the course hasn’t been reached, Master Builders may reschedule at a later date. If the new date is not acceptable for the student, a full refund is available.
In the very unlikely event we are unable to deliver the agreed training and/or assessment services, students will be issued with a refund.
Master Builders members may be eligible for fee reductions.
GST
Some of Master Builders training courses are GST free.
Where GST is applicable this will be displayed in the course details.
Funding
Funding opportunities are available for some Master Builders training courses, and we’ll run through all the eligibility requirements with you before you enrol.
If you secure funding, you will be expected to complete your selected training course within the agreed timeframes. Failure to do this will result in the funding being forfeited and you will be invoiced for the remaining training fees, being the difference between the funded amount and full price of the training course, if you wish to continue your studies.
In some instances, you may be contacted by the funding provider to discuss your training experiences, and we encourage you to make yourself available to them.
Late Assessment Submission Fee
Throughout the enrolment process students will be advised of the due dates for assessment submission. Students who fail to submit their assessment by these due dates will incur a late assessment submission fee. The assessment late submission fee is $250 per assessment unit.
Replacement Certificates
Replacement certificates and cards can be re-issued upon written request and if appropriate identification supplied. The fees are as follows:
General Safety Induction (blue/white card) .......................................................................... $50 inc gst
Replacement certificate (Qualification) ................................................................................. $50 inc gst
Replacement certificate (Statement of Attainment / Completion) ......................$50 inc gst
All other replacement cards (e.g. Asbestos) ......................................................................... $50 inc gst
Master Builders may use its discretion to revoke a Statement of Attainment and/ or Certificate at any time after it has been issued. In the unlikely event of this occurring, Master Builders will notify you in writing and provide an explanation of the reason for its decision.
Payment of Fees and Charges
Credit Card
We accept Visa and MasterCard.
Cheque/money order
Please make all cheques payable to Master Builders Queensland
Refunds Policy
If Master Builders cancels the training course and/or assessment service you’re enrolled in, you’ll be given the opportunity to transfer to another course date (once only), or receive a full refund.
For a short course (2 days or less) if you withdraw from training and cancel your enrolment from training and/or assessment at least five business days prior to commencement, a full refund will be granted.
For all other courses (courses in excess of 2 days) if you withdraw from training and cancel your enrolment from training and/or assessment at least ten business days prior to commencement, a full refund will be granted.
If you withdraw from training and cancel your enrolment from training and/or assessment after the stipulated course cancellation deadline (for short courses this is 5 business days, and for other courses this is 10 business days before the date of commencement), or fail to turn up on the day, a refund will not be granted unless there are extenuating circumstances. In extenuating circumstances, a request for a refund can be made to Master Builders in writing and will be considered on a case-by-case basis. Evidence such as a doctor's certificate may be requested.
Once a student has commenced training and or/assessment with Master Builders, no refund will be granted.
For short courses (courses that run for 4 days or less), students wishing to re-enrol in the same course at a future date, will be offered a 50% discount off the full course fee.
How to apply for a refund
To apply for a refund, please call our friendly team on 1300 13 60 02 first, then complete our Training Course Refund Form and email to training@mbqld.com.au
We will then assess if you're eligible for a refund and communicate with you the outcome within seven (7) days.
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