Make an insurance claim

Need to make a claim? We’re here to help.

Navigating the process of lodging an insurance claim might seem daunting, but we're here to help. Whether it's a minor mishap or a significant loss, we’ll guide you through each step. Master Builders Insurance Services have your best interests at heart. We are here to advocate for you, so you don’t have to fight with your insurer.

At Master Builders Insurance Services, we prioritise your peace of mind, and our dedicated team is ready to assist you throughout the entire claims process.

Before you get started

But before we do, here's some useful tips to help you out:

• Don't repair or replace any damaged items, unless you're authorised by the Insurer to do so, or it's necessary to prevent further loss or damage occurring.
• Keep a record of the information about the claim including contracts, photos, video, receipts, invoices, witness or third-party details, etc.
• If the claim involves theft or malicious damage of property, notify the police and obtain the Police Report Number.
• Don't admit any liability for any third-party loss, damage or personal injury.

What you’ll need

Here's what is required to begin:

• Your policy details and contact information
• Business information including your ABN, GST and ITC status
• Incident particulars, including date and location of damage
• Specifics regarding the claimed loss or damage
• Third-party details including names, vehicle details or property damaged as applicable.

Next steps

Choose one of the following options:

1. Download a claim form, complete it and return it to us
2. Notify us with details of the incident and we'll get in touch with you
3. Call us on 1300 13 13 26 for further assistance or advice.